Technical Engagement Specialist (AI)

TL;DR

Technical Engagement Specialist (AI/Telephony): Deploying and maintaining AI-powered quality assurance and training systems for emergency communications centers with an accent on telephony integration and network reliability. Focus on configuring SIP/VoIP protocols, troubleshooting audio streaming, and integrating CAD systems into a secure cloud environment.

Location: Remote (U.S. only). Requires FBI fingerprint and background check.

Salary: $80k – $90k + Bonus

Company

hirify.global provides an AI-powered platform called CommsCoach to automate quality assurance and training for 9-1-1 emergency communications centers.

What you will do

• Install, configure, and maintain integrations between telephony/audio, CAD systems, and hirify.global applications.
• Collaborate with PSAP/ECC technical staff and vendors to ensure proper connectivity and data flow.
• Troubleshoot network issues and audio connections using SIP and other streaming protocols.
• Set up and configure hardware devices for audio and data ingestion.
• Support deployments and maintain ongoing reliability of AI systems.
• Participate in an on-call rotation and travel up to 20% to customer sites.

Requirements

• U.S. citizenship or authorization to work in the United States.
• Ability to pass FBI CJIS fingerprint and criminal background checks.
• Minimum 2 years of experience in IT, telecommunications, or systems engineering.
• Strong knowledge of VoIP, SIP, RTP, PBX systems, and audio streaming protocols.
• Proficiency in Windows and/or Linux server environments and networking.
• Willingness to travel (up to 20%) and work on-call.

Nice to have

• Experience with logging recorders.
• Familiarity with CAD, radio, or 911 telephony systems.
• Prior experience with SaaS or cloud-based solutions.

Culture & Benefits

• Mission-driven environment focused on supporting public safety responders.
• Flexible time off.
• Comprehensive benefits package.
• Additional compensation for on-call duties.