Senior Technical Account Manager (Automation Test Engineer)

TL;DR

Senior Technical Account Manager (Automation Test Engineer): Driving technical onboarding, adoption, and long-term success for customers of a Visual AI test automation platform with an accent on hands-on implementation, CI/CD integration, and technical problem-solving. Focus on guiding engineering teams through test automation strategy, architecture reviews, and scaling quality maturity.

Location: Must be based in Canada. Remote-first with optional access to office in Florianópolis.

Company

hirify.global is a people-first company that partners with American software product companies to scale their development footprint by providing top-tier talent.

What you will do

• Own the technical onboarding experience for new customers and lead enablement sessions.
• Guide customers through implementation across test frameworks and CI/CD pipelines.
• Drive sustained adoption and help customers expand test coverage and standardize best practices.
• Serve as the primary technical point of contact for assigned accounts and conduct architecture reviews.
• Troubleshoot complex technical challenges and lead root cause analysis for escalations.
• Collaborate with Product, Engineering, and Customer Success teams to advocate for customer needs.

Requirements

• English: Advanced/fluent proficiency required.
• 5+ years of hands-on engineering experience with Java, JavaScript, TypeScript, or Python.
• Strong experience with test automation frameworks, APIs, and CI/CD pipelines.
• Solid understanding of the software development lifecycle (SDLC).
• Proven ability to debug and solve complex technical problems.
• Must be based in Canada.

Nice to have

• Experience in QA Test automation or DevOps.
• Familiarity with Playwright, Selenium, or Cypress.
• Prior experience in a customer-facing technical role such as TAM, Customer Success Engineer, or Solutions Engineer.
• Background in Quality Engineering or Software Development.

Culture & Benefits

• Remote-first policy with distributed team culture.
• Company-provided MacBook.
• Access to growth opportunities including tech talks and chapter meetings.
• Free English lessons with a native speaker.
• Candidate referral bonus program.
• Optional access to Florianópolis headquarters with snacks and games.

Hiring process

• Initial quick chat with a Tech Recruiter.
• Interview with Tech Recruiter.
• Client-specific interview process.
• Offer.