Senior System Administrator

TL;DR

Senior System Administrator (Enterprise Applications): Providing advanced application support and operational oversight for enterprise systems with an accent on DocuSign services and backend systems. Focus on troubleshooting application failures, coordinating ServiceNow incident resolution, and translating customer requirements into technical work items.

Location: Remote (Must be based in the USA)

Salary: $52,730 – $67,500

Company

hirify.global is a mission-driven corporation providing technical services with a strong commitment to supporting veterans and professional growth.

What you will do

• Provide Tier II and Tier III support for enterprise business applications, specifically focusing on DocuSign services.
• Troubleshoot backend application failures and coordinate resolutions with engineering teams.
• Manage ServiceNow incidents, service requests, and problem records to ensure SLA compliance.
• Gather and document functional and technical requirements from customers to optimize business workflows.
• Create and manage Jira stories, tasks, and epics, tracking deliverables from intake to completion.
• Monitor application health and service availability to maintain business continuity.

Requirements

• Must be based in the USA.
• 7+ years of experience supporting high-volume, highly available enterprise business applications.
• Proven expertise in DocuSign administration and backend application troubleshooting.
• Experience with ServiceNow (Incident, Service Request, Problem, and Knowledge Management).
• Proficiency with Jira, Agile methodologies, and Scrum.
• Bachelor's Degree in Computer Science, Electronic Engineering, or equivalent (or 8+ years of additional relevant experience).
• Ability to pass a Tier 2/Moderate Background Investigation.

Nice to have

• Experience with Microsoft Office 365, Microsoft Teams, SharePoint, and Visio.

Culture & Benefits

• Comprehensive healthcare benefits, including Healthcare Savings Account (HSA) and Flexible Savings Account (FSA).
• Financial security through 401K match and paid life insurance.
• Work-life balance with Paid Time Off (PTO), paid holidays, and military leave.
• Investment in growth via training, certification opportunities, and professional development reimbursement.
• Supportive, transparent leadership with a people-first approach and remote working options.