Senior Client Success Manager (Healthtech)

TL;DR

Senior Client Success Manager (Healthtech): Managing high-value employer accounts within a virtual clinic platform with an accent on net revenue retention, renewal health, and expansion strategy. Focus on orchestrating cross-functional initiatives, translating clinical outcomes into business value, and driving enrollment through strategic partnerships.

Location: Must be based in the US (Hub cities: New York, NY; San Francisco/Bay Area, CA; Seattle, WA). This role follows a hybrid work model requiring in-person collaboration in hub cities.

Salary: $128,000 - $145,000 per year.

Company

hirify.global is the world's largest virtual clinic for women and families, providing comprehensive clinical, emotional, and financial support through an award-winning digital platform.

What you will do

• Own net revenue retention, renewal rates, and expansion pipeline for a portfolio of large employer clients.
• Build and execute strategic account plans, including risk mitigation and expansion opportunities.
• Partner with Sales and Renewals teams to manage commercial handoffs and develop business cases for growth.
• Deliver Quarterly Business Reviews that translate clinical outcomes into quantifiable ROI for executive stakeholders.
• Collaborate with health plan partners to drive member enrollment and engagement campaigns.
• Serve as the primary cross-functional lead, coordinating with Product, Engineering, and Analytics to deliver client outcomes.

Requirements

• 7+ years of experience in account management or customer success within digital health, healthcare, or SaaS.
• Must be based in the US with active work authorization.
• Experience managing large employer clients (10,000+ employees).
• Proven track record of managing commercial outcomes including retention and expansion.
• Strong analytical skills and ability to translate data into actionable market insights.
• Willingness to travel 25-30% of the time for client meetings.

Nice to have

• Experience working within channel partner or payer-distributed models.
• Background in digital health or family health spaces.
• Proficiency with Salesforce and Looker.

Culture & Benefits

• Competitive benefits package including employer-covered health, dental, and insurance.
• 401K matching for US-based employees with immediate vesting.
• 16 weeks of 100% paid parental leave for eligible employees.
• Annual professional development stipend and access to career coaching.
• Flexible hybrid work environment with in-office meals and team collaboration days.