Enterprise Customer Success Manager (Healthcare)

TL;DR

Enterprise Customer Success Manager (Healthcare): Managing post-sale relationships for high-value enterprise accounts in the post-acute care sector with an accent on consultative strategy, operational optimization, and stakeholder alignment. Focus on driving product adoption, securing renewals, and identifying expansion opportunities within complex health systems and HME/DME providers.

Location: Must be based in the U.S.

Salary: $130,000–$160,000 Base + Commission

Company

hirify.global is a leading digital ordering platform for medical equipment and supplies, connecting health systems and suppliers to improve patient care.

What you will do

• Own the post-sale relationship for a portfolio of high-value enterprise accounts.
• Develop and execute multi-year account plans to drive measurable business outcomes.
• Lead Executive Business Reviews to present ROI, adoption trends, and strategic roadmaps.
• Drive product adoption across complex workflows including intake, billing, and compliance.
• Manage renewal cycles and identify expansion opportunities in partnership with Sales.
• Act as the voice of the customer to influence the internal product roadmap.

Requirements

• 5+ years of experience in Customer Success, Account Management, or strategic consulting.
• At least 2 years of experience managing enterprise or complex accounts.
• Direct experience with health systems, DME/HME providers, or home health operations.
• Must be legally authorized to work in the United States (no visa sponsorship).
• Proven ability to influence VP and C-suite stakeholders in matrixed organizations.
• Strong business acumen with experience in renewal and expansion targets.

Nice to have

• Familiarity with HME/DME-specific workflows, Medicare/Medicaid billing, and prior authorization.
• Experience with health system procurement and clinical change management.
• Previous experience at a SaaS company serving the post-acute or healthcare supply chain market.
• Proficiency with HubSpot.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with low-premium options.
• Employer-funded HSA contributions and 401(k) retirement plan.
• Annual company-wide bonus opportunity up to 15%.
• Remote-first culture with co-working space reimbursement.
• Flexible vacation policy plus Summer Fridays.
• Home office, wellness, and annual learning stipends.