Customer Care Advocate

TL;DR

Customer Care Advocate (MedTech): Providing exceptional support across multiple digital channels for cardiac health solutions with an accent on AI-enabled tool utilization and complex issue resolution. Focus on delivering high-quality customer experiences, managing exception cases, and driving operational improvements within a regulated healthcare environment.

Location: Must be based in the US

Compensation: $20.60–$25.75 per hour

Company

hirify.global is a leading digital healthcare company combining wearable biosensors and cloud-based analytics to detect and prevent cardiac disease.

What you will do

• Serve as the primary point of contact for customer inquiries via voice, chat, SMS, and email.
• Resolve complex customer issues with empathy, sound judgment, and a focus on first-contact resolution.
• Partner with AI-enabled tools to validate information and improve productivity.
• Navigate multiple technology platforms simultaneously while maintaining accurate documentation.
• Identify recurring issues and operational risks to drive continuous improvement.
• Collaborate with internal teams to ensure compliance and positive customer outcomes.

Requirements

• Must be based in the US
• 2+ years of experience in customer service, support, or healthcare-related roles.
• Ability to effectively use AI-enabled tools and digital workflow solutions.
• Experience working across multiple technology platforms and engagement channels.
• Strong critical thinking, independent problem-solving, and communication skills.
• High school diploma or equivalent required.

Nice to have

• Associate's or Bachelor's degree.
• Experience in healthcare or highly regulated industries.
• Proficiency with CRM and case management platforms.
• Background in process improvement or operational excellence initiatives.

Culture & Benefits

• Opportunity to impact global cardiac health outcomes.
• Commitment to an inclusive and diverse workforce.
• Focus on continuous learning and professional development.
• Fast-paced, innovative environment driven by digital transformation.