Sr Manager, Technical Services (SaaS)

Location: Remote (Must be US-based)

Company

hirify.global provides industry-leading SaaS solutions that help multifamily owners and operators increase property performance, reduce risk, and grow top talent.

What you will do

• Lead the systems integration delivery team, including Integration, System Operations, and Data Migration Specialists.
• Govern the handoff from Sales Engineering to delivery, ensuring technical feasibility and accuracy of discovery documentation.
• Oversee the configuration of Single Sign-On (SSO), REST APIs, and complex historical data imports.
• Drive automation initiatives to reduce manual account provisioning time from hours to minutes.
• Manage internal SLAs for Implementation and Support teams and act as the highest technical escalation point.
• Maintain operational relationships with key technology partners and monitor API deprecation schedules.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or equivalent combination of education and experience.
• 5+ years of experience in technical services, systems integration, or implementation engineering.
• 2+ years of experience in a people-management or team-lead capacity.
• Strong knowledge of SSO/authentication protocols (SAML 2.0, OIDC), REST APIs, and SFTP.
• Experience managing technical SLAs and ticket-driven operations (e.g., Jira, Zendesk, ServiceNow).
• Must be based in the United States.

Nice to have

• Experience partnering with Sales/Go-To-Market teams on technical presale support.
• Experience working within a SaaS or multifamily/commercial real estate environment.

Culture & Benefits

• Fully remote work arrangement for US-based candidates.
• Opportunity to lead high-impact automation projects and influence internal tooling.
• Focus on enterprise-scale engagements and key technology partnerships.