Customer Experience Specialist (Italian)

TL;DR

Customer Experience Specialist (Italian): Providing high-quality support to users and partners of a food waste reduction marketplace with an accent on multi-channel communication and conflict resolution. Focus on building brand loyalty, implementing sustainable lifestyle processes, and ensuring exceptional service standards across Italian and English-speaking markets.

Location: Must be based in Ontario, Canada

Salary: 48k - 50k CAD per annum

Company

A certified B Corporation dedicated to fighting food waste through a global marketplace app that connects consumers with surplus food from local businesses.

What you will do

• Serve as the primary point of contact for users and partners via email, chat, and phone.
• Manage inquiries and feedback across social media and app store platforms.
• Handle priority situations and proactively engage with users and stores to ensure satisfaction.
• Develop and implement processes that encourage sustainable consumer behavior.
• Act as a brand ambassador to empower customers in the fight against food waste.
• Communicate customer needs and insights to local and global internal teams.

Requirements

• Full written and verbal proficiency in Italian and English is required.
• Must be based in Ontario, Canada.
• Experience in customer service or account management.
• Proficiency with CRM tools such as Zendesk, Salesforce, Hubspot, or SAP.
• Strong communication skills with a focus on relationship building and conflict resolution.
• Detail-oriented mindset with the ability to maintain focus on repetitive tasks.

Nice to have

• Previous experience in a marketplace, large platform, or the food industry.

Culture & Benefits

• Opportunity to work in a social impact-driven B Corp environment.
• Flexible working hours and generous vacation and wellness policies.
• Inclusive and open company culture with a focus on personal and professional development.
• Collaboration with a diverse international team across 20 countries.