Bilingual Customer Experience Specialist (Spanish)

TL;DR

Bilingual Customer Experience Specialist (Spanish): Providing high-quality support to users of a food-waste reduction marketplace with an accent on resolving inquiries via email and chat. Focus on maintaining brand standards, managing priority user issues, and effectively communicating user needs to internal teams.

Location: Must be based in Texas, USA

Salary: $16/hour (approx. $2,560/month based on 40 hours/week)

Company

A certified B Corporation dedicated to fighting food waste by connecting consumers with surplus food through a global marketplace app.

What you will do

• Serve as the primary point of contact for users via email and chat.
• Handle priority user issues with high care and attention.
• Act as a brand ambassador in all user communications.
• Collaborate with local and global teams to relay user feedback and motivations.
• Maintain accurate responses using the internal knowledge base.

Requirements

• Full written and verbal proficiency in English and Spanish.
• Must be based in Texas.
• Ability to commit to 10-20 hours per week with core working days of Sunday-Tuesday.
• Experience in a customer service-related role.
• Strong communication skills and ability to work with KPIs.

Nice to have

• Experience with CRM platforms such as Zendesk, Salesforce, Hubspot, or SAP.

Culture & Benefits

• Paid vacation and sick time.
• Fully remote work environment with flexible scheduling options.
• Company-provided equipment (Mac).
• Monthly home office stipend.