Account Follow-Up Representative I (Healthcare)

TL;DR

Account Follow-Up Representative I (Healthcare): Reviewing and resolving outstanding insurance balances for hospital patient accounts with an accent on insurance claim research and accounts receivable resolution. Focus on resolving unpaid claims, communicating with insurance companies, and adopting AI tools to improve workflow efficiency.

Location: Remote (Must be based in the US). Preference for candidates in CST or EST timezones.

Salary: $18 - $26 per hour

Company

MEDHOST, a division of Harris, is a leading provider of healthcare information technology solutions serving over 1,000 facilities nationwide.

What you will do

• Perform timely follow-up on outstanding insurance payments for hospital patient accounts.
• Verify claim payment status, rebill insurance, and resolve payor denials.
• Manage 30-40 patient accounts per workday and process zero-pay reports within 48 hours.
• Conduct detailed research on unpaid claims and document resolution steps.
• Collaborate with other departments to resolve project issues and workflows.
• Leverage AI-enabled technologies, including copilots and chat assistants, to increase efficiency.

Requirements

• Must be based in the United States.
• High School diploma or equivalent.
• 1+ years of experience in a related field or recent graduate of Medical Billing and Coding coursework.
• High-speed internet access (minimum 300 Mbps download speed) and a smartphone for MFA.
• Proficiency with Excel, Word, and telephone systems.
• Ability to handle PHI in strict compliance with HIPAA regulations.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision benefits starting on the first day.
• 3 weeks of vacation and 5 personal days.
• Employee stock ownership and 401k matching programs.
• Fully remote work environment and lifestyle rewards.