Product Support Manager (Medtech)

TL;DR

Product Support Manager (Medtech): Leading a team of product experts to provide technical support for speech-generating devices and software with an accent on workflow optimization, CRM management, and cross-functional collaboration. Focus on improving team efficiency, reporting user insights to product teams, and ensuring compliance with healthcare regulatory standards.

Location: Must be based in the U.S. (Remote, with travel up to 2 times per year for in-person meetings).

Salary: $64,000–$73,200 per year.

Company

hirify.global is a mission-driven leader in augmentative and alternative communication (AAC) technology, dedicated to improving communication outcomes for individuals with aphasia and other speech impairments.

What you will do

• Oversee daily operations of the support team across phone, email, chat, and appointments.
• Implement CRM enhancements and automation to improve team efficiency and response times.
• Build dashboards to track performance and report user trends to Product Managers.
• Partner with software engineers to prioritize and escalate high-impact technical issues.
• Develop career progression paths and coach support specialists.
• Support device performance testing and alpha release QA efforts.

Requirements

• Must be authorized to work in the U.S.
• Bachelor's degree or equivalent experience.
• 5+ years of experience in a technical support role with management or supervisory experience.
• Proficiency with TeamViewer, HubSpot CRM, Slack, and Microsoft suite.
• Ability to travel within the U.S. up to 2 times per year.
• Working awareness of FDA and Joint Commission compliance requirements.

Nice to have

• Prior experience in the healthcare or software industry.
• 2+ years of experience directly managing a team of 3+ people.
• Bilingual in Spanish.

Culture & Benefits

• Comprehensive benefits package.
• Commitment to an inclusive and accessible work environment.
• Supportive, goal-oriented, and mission-driven culture.
• Remote-first work environment with provided accommodations for disabilities.