Director of Customer Success

TL;DR

Director of Customer Success (Healthcare): Own executive relationships with health systems and health plans, guiding adoption and long-term value realization of Mytonomy Cloud for Healthcare with an accent on measurable outcomes like patient engagement, clinical adoption, satisfaction, and ROI. Focus on orchestrating cross-functional teams, leading QBRs and executive communications, and proactively managing account health, escalations, and retention risks.

Location: USA - Bethesda, MD

Salary: $86,600 - $144,400 base pay range (annual incentive bonus eligible)

Company

hirify.global is a healthcare and information solutions company.

What you will do

• Serve as the executive point of contact for assigned health system and payer accounts, building relationships with C-suite and senior clinical leaders.
• Lead QBRs and strategic reviews to demonstrate value, align executives, and identify expansion opportunities.
• Develop and execute account strategies aligned with customer clinical and operational priorities, including service line, site, and platform capability expansion.
• Drive measurable success metrics (engagement, satisfaction, adoption, and operational impact) using data-driven analyses and ROI presentations.
• Guide customers through transitions from legacy patient education solutions by highlighting ROI and workflow benefits.
• Partner with Product teams to provide customer insights and influence product enhancements.

Requirements

• 5-7+ years of customer success, account management, or client-facing experience within healthcare.
• Proven success managing and growing complex health system or payer accounts at the executive level.
• Strong knowledge of Epic EHR workflows; Epic implementation or integration experience preferred.
• Ability to communicate ROI and business value to C-suite stakeholders via presentations, executive memos, and QBRs.
• Strong written and verbal communication skills, including executive presentations and strategic documentation.
• Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Culture & Benefits

• Comprehensive multi-carrier medical, dental, and vision benefits.
• 401(k) with match and an Employee Share Purchase Plan.
• Wellness support including Headspace subscription, Employee Assistance, and time-off programs.
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
• Annual Paid Time Off plus additional paid leave for Employee Resource Groups and volunteering.