Guest Service Administrator (Hospitality)

TL;DR

Guest Service Administrator (Hospitality): Managing guest experiences and site administration for a camp facility with an accent on occupancy tracking, data management, and reporting. Focus on optimizing room allocations, ensuring administrative accuracy, and providing high-level customer service to guests and clients.

Location: Onsite in Oklahoma City, OK, United States

Company

hirify.global is a company with over 75 years of experience supporting critical infrastructure and built assets to help clients achieve higher performance and productivity.

What you will do

• Welcome guests and act as the primary point of contact for inquiries via phone and email.
• Manage the full guest lifecycle, including check-in, check-out, room allocation, and key issuance.
• Maintain accurate records of guest data, room assignments, and occupancy levels in property management systems.
• Forecast occupancy levels and distribute utilization and arrival/departure reports to site managers.
• Support site operations through the administrative review of safety documentation, time sheets, and maintenance records.
• Assist the Site Manager with general day-to-day operational and administrative tasks.

Requirements

• Post-secondary education in Hospitality, Business Administration, or a related field.
• Minimum 1 year of experience in logistics, hotel guest services, or administration.
• Minimum 1 year of experience in accounting or administrative tasks (e.g., payroll data entry, invoicing, and billing).
• Intermediate proficiency with Microsoft Office (specifically Excel and Word).
• Strong attention to detail and professional customer service skills.

Nice to have

• Experience with Property Management Systems (PMS) or specialized hospitality software.

Culture & Benefits

• Commitment to diversity and inclusion as an equal opportunity employer.
• Professional environment focused on supporting vital societal infrastructure.
• Availability of disability-related accommodations during the hiring process.