Customer Success Manager (Forensics)

TL;DR

Customer Success Manager (Forensics): Driving adoption and maximizing customer value for digital intelligence solutions with an accent on data-driven insights and scalable customer journeys. Focus on partnering with GTM teams to reduce churn, identify expansion opportunities, and operationalize best practices for law enforcement and investigative agencies.

Location: Singapore (Hybrid: 1-2 days per week in office required).

Company

hirify.global is a global leader in Digital Intelligence solutions, empowering organizations to master legally sanctioned digital investigations.

What you will do

• Provide consultative product expertise to help customers maximize their investment in digital intelligence technologies.
• Analyze usage and health signals to identify trends, churn risks, and expansion opportunities.
• Create and execute scalable playbooks and engagement motions based on customer behavior.
• Partner with Sales and GTM teams to align insights with territory priorities and strategic planning.
• Conduct customer engagements, including QBRs and on-site visits, to address needs and remove adoption blockers.
• Serve as a subject matter expert for Gainsight and customer health data.

Requirements

• Background in law enforcement, investigative practices, or forensic technologies.
• Experience working with government agencies or investigative organizations.
• Strong analytical skills with a creative problem-solving approach.
• Excellent presentation and communication skills for engaging senior stakeholders.
• Ability to collaborate effectively across Sales, Product, and Support teams.
• Self-starter mindset with accountability and initiative.

Nice to have

• Experience in Customer Success or Service Delivery roles.
• Expertise with Gainsight or similar CS tooling.
• Experience analyzing customer telemetry for risk and opportunity patterns.
• Experience with high-scale, programmatic customer success motions.

Culture & Benefits

• Competitive compensation with bonus potential.
• Comprehensive healthcare, retirement, and wellness programs.
• Hybrid working model with remote flexibility.
• Access to learning resources and leadership development.
• Opportunity to influence the CS operating model in a rapidly scaling global company.