Help Desk Manager

TL;DR

Help Desk Manager (Windows Server/ServiceNow): Manage help desk and infrastructure support with an accent on Windows Server administration, patching/migrations, and troubleshooting software, operating system, and networking issues. Focus on incident handling via ServiceNow and maintaining reliability through backups and data recovery testing.

Location: Hybrid – Washington, DC

Salary: $93,000–$135,000

Company

hirify.global is an award-winning solutions provider delivering mission-enabling technology and strategic solutions.

What you will do

• Administer Windows Server, including version upgrades, migrations, and application/server patching.
• Troubleshoot and resolve software, operating system, and networking problems.
• Schedule, perform, or monitor system backups and conduct data recoveries when needed.
• Perform light duty ServiceNow incident management.

Requirements

• Active Secret clearance or ability to obtain.
• Infrastructure and Systems Administrator experience.
• Hands-on experience with Windows Server administration (upgrades, migrations, patching).
• Ability to troubleshoot software, OS, and networking issues.
• Experience with system backups and data recovery testing/operations.
• Experience with ServiceNow incident management (light duty).

Culture & Benefits

• Participation in retirement benefits and plans of deferred compensation.
• Health and insurance benefits per company policy.
• Total Rewards package reviewed regularly to stay competitive.
• Culture focused on innovation, collaboration, and continuous learning.

Hiring process

• Application review and clearance/eligibility verification.
• Interviews to assess infrastructure support experience and troubleshooting approach.
• Final evaluation based on skills, certifications, and alignment to the role.