обновлено 2 дня назад
In-Person Tutor Matching Coordinator
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
In-Person Tutor Matching Coordinator (Education Operations): Coordinating tutor-student matching, scheduling, CRM data, onboarding, and communication for personalized in-home tutoring with an accent on logistical accuracy, geographic matching restrictions, and stakeholder coordination. Focus on managing multi-platform pipelines, configuring recurring tutoring schedules, tracking compliance, and handling reassignments and tutor transitions.
Location: Philippines; fully remote. The role requires consistent overnight shifts from evening through early morning hours.
Company
provides personalized, in-home tutoring experiences by connecting students and families with qualified educators.
What you will do
- Source, vet, and match tutors with students based on qualifications, availability, requirements, and a 5–8 mile travel radius.
- Conduct tutor outreach, confirm program alignment, collect attestations, and support onboarding before tutor placement.
- Coordinate scheduling and communication between tutors, families, case managers, and translation specialists.
- Maintain accurate records across Oases, Close CRM, and internal tracking sheets, including student and tutor accounts, permissions, hours, Learning Plans, and Progress Reports.
- Set up recurring tutoring calendars and multi-session timelines while enforcing regional contract requirements and monitoring tutor check-ins.
- Manage reassignments, substitute coverage, additional assistance, resignations, and job-abandonment procedures in coordination with HR, Payroll, Matching Directors, and Case Managers.
Requirements
- Bachelor’s degree.
- 2–4 years of experience in operations coordination, scheduling, logistics, project coordination, education operations, customer success, or administrative operations.
- Proficiency in Microsoft Excel and Google Sheets.
- Clear and excellent English communication skills with professional client-facing experience.
- Strong organization, accuracy, independent decision-making, and ability to manage multiple priorities under deadlines.
- Ability to work consistently during overnight shifts in a fully remote environment; must have or be willing to obtain a dual-monitor workstation.
Culture & Benefits
- Fully remote work arrangement.
- Paid time off.
- Work involves established processes, cross-functional coordination, and independent operational decision-making.
Hiring process
- A recorded self-interview is required to apply.
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