Case Manager (Education)

Location: Must be based in Canada (British Columbia or Ontario)

Company

hirify.global provides specialized tutoring services, focusing on supporting students with diverse learning needs through a structured, professional approach.

What you will do

• Serve as the primary relationship manager for a caseload of families, building trust and acting as the main point of contact.
• Conduct intake calls with new families to set clear expectations.
• Build and manage complex class schedules across multiple students, teachers, and platforms.
• Communicate proactively regarding student progress, scheduling, and concerns via phone, video, and email.
• Coordinate with instructors to ensure sessions run smoothly and monitor student progress.
• Support basic oversight of IEP/504 accommodation compliance.

Requirements

• Must be based in Canada (British Columbia or Ontario).
• Excellent verbal and written English communication skills.
• Some experience in an educational setting (school, tutoring, or similar).
• Reliable high-speed internet, working webcam, and headset for virtual meetings.
• Proficiency with Google Workspace or Microsoft Office and ability to learn new CRM/scheduling software.
• Strong organizational skills and ability to manage multiple priorities independently.

Nice to have

• Direct experience with IEPs, 504 plans, or students with disabilities.
• Prior experience in a remote/virtual role.
• Customer service, account management, or client-facing experience.
• Bilingual English/Spanish skills.

Culture & Benefits

• Fully remote work environment.
• Paid Time Off (PTO).
• Opportunity to work in a supportive, professional educational environment.