Vice President, Client Success - National Market

TL;DR

Vice President, Client Success - National Market: Leading a national Client Success organization for employer clients with an accent on client retention, upsell revenue, and KPI-driven team performance. Focus on executive-level client engagement, data-driven renewal and reporting, and scaling account management processes while handling escalations and 30–40% travel.

Location: Remote (United States; must be based near a major U.S. airport)

Salary: $185,000 - $195,000 (NYC-based applicants)

Company

hirify.global provides women’s health and family building benefits solutions trusted by major employers and health plans.

What you will do

• Lead and manage a large Client Success team to meet KPIs with a focus on client retention and upsell pipeline management.
• Serve as an Executive Sponsor to drive client engagement, advocacy, and retention goals.
• Represent the company at client meetings and events to build relationships with employers and channel partners.
• Articulate hirify.global’s value using a data-driven financial model to support renewals and improve quarterly and annual reporting.
• Resolve escalated member abrasions by identifying root causes and driving the best resolution path with senior leaders.
• Implement account management process improvements and manage staffing/compensation to scale the team; identify development and training for direct reports.

Requirements

• United States-based: candidates must be based in the United States and authorized to work in the United States without visa sponsorship (now or in the future).
• Geographic flexibility: located near a major U.S. airport and able to travel 30–40% for client interactions.
• 12+ years of strategic and consultative selling experience in healthcare, employer benefits, or insurance industries.
• Experience leading, coaching, and supporting teams to achieve individual and organizational goals in a collaborative, high-performance culture.
• Proven success managing large, complex employer relationships with a focus on strategic retention and growth.
• Strong negotiation, influence, analytical, and communication skills; ability to present complex information to diverse audiences.

Culture & Benefits

• Family-friendly benefits including paid family and parental leave, fertility and family building support, and a family and pet care fund.
• Health, dental, vision, and life insurance options for employees and family.
• Paid time off including vacation, sick leave, personal days, and summer flex time.
• 401(k) plan with company match and company equity; bonus program.
• Learning and development programs, mentorship, and access to on-demand legal and financial advice.
• Flex days (3 days a week in the office) and onsite meals/snacks for employees reporting into the NY office.