Head of Customer Success (AI)

TL;DR

Head of Customer Success (AI): Leading the strategy, execution, and growth of the post-sales function for an AI governance platform with an accent on scaling the organization from $10M to $100M ARR. Focus on building repeatable success methodologies, managing high-value enterprise accounts, and partnering with product teams to align customer feedback with the roadmap.

Location: Remote (USA), Pacific Time Zone preferred

Salary: $200,000–$225,000 USD

Company

An AI governance platform providing a trust layer for global enterprises to adopt compliant AI through a knowledge graph and regulatory intelligence.

What you will do

• Define and execute the CS strategy to ensure customers achieve measurable business outcomes and long-term value.
• Build and scale a world-class Customer Success organization capable of supporting rapid enterprise growth.
• Develop repeatable methodologies, playbooks, health models, and success plans across the customer lifecycle.
• Serve as a trusted advisor to C-level stakeholders (CIOs, Chief AI Officers, CISOs) at strategic accounts.
• Drive enterprise customer adoption, expansion opportunities, and long-term retention.
• Collaborate with Product, Engineering, and AI Advisory teams to influence product strategy and roadmap priorities.

Requirements

• Experience scaling an enterprise Customer Success organization from ~$10M to $100M ARR.
• Proven success leading strategic relationships with Fortune 500 and Global 2000 organizations.
• Experience managing complex enterprise accounts with ACV ranging from $500K to $5M+.
• Background in driving adoption for technical software platforms, preferably in AI, ML, data, or cybersecurity.
• Must be based in the USA.
• AI fluency or willingness to learn is a requirement.

Nice to have

• Experience in AI governance, Responsible AI, GRC, cybersecurity, or data governance.
• Experience working with highly regulated industries such as financial services, healthcare, or government.
• Previous experience as a Head of CS or VP of CS in a high-growth enterprise SaaS company.

Culture & Benefits

• Competitive salary and equity.
• Comprehensive health, dental, and vision coverage.
• Ergonomic benefit to cover equipment costs for home or office.
• Coverage for co-working spaces and frequent in-person meetups/offsites.
• Unlimited PTO and generous parental leave (up to 12 weeks).
• 401(k) plan for US-based employees.