Technical Onboarding Analyst (SaaS)

TL;DR

Technical Onboarding Analyst (SaaS): Managing technical integrations and client onboarding for a leading Commerce Media OS with an accent on data QA, troubleshooting integration failures, and process documentation. Focus on streamlining the customer journey through cross-functional collaboration and leveraging AI tools to solve complex technical challenges.

Location: Must be based in Mexico City. The role begins fully remote and will transition to a hybrid schedule (3 days/week in-office) once the local office is established.

Company

hirify.global is the leading Commerce Media OS, powering advertising spend across global retail media networks through AI-driven insights and real-time data.

What you will do

• Support data integration processes for retail media advertising platforms and escalate novel issues.
• Act as the primary client point of contact for data backfill tasks and perform QA on data files.
• Troubleshoot integration failures and data discrepancies using established documentation.
• Produce clear technical documentation and integration guides for internal and client-facing knowledge bases.
• Partner with Sales and Managed Services teams to ensure timely integrations and smooth handoffs.
• Identify process friction points and implement solutions to streamline technical onboarding.

Requirements

• Must be based in Mexico City.
• 2+ years of experience in technical support, client onboarding, or SaaS platform integration.
• Experience with ecommerce advertising platforms such as Amazon, Walmart, Instacart, or Criteo.
• Moderate Excel skills including Pivot Tables, VLookup, and Index Match.
• Strong interpersonal skills and a customer-service-focused attitude.
• Ability to work under general supervision while exercising judgment on routine technical issues.

Nice to have

• Experience with SaaS ad platforms like Skai, Quartile, or Commerce IQ.
• Familiarity with Vitally and Salesforce.
• Experience using AI tools like Claude to solve recurring technical problems.

Culture & Benefits

• Private Medical Insurance.
• Grocery Coupons.
• Christmas Bonus (15 days).
• Opportunity to contribute to the growth of a new regional hub.
• Inclusive global community focused on innovation in commerce.