Ticketing Operations Specialist

TL;DR

Ticketing Operations Specialist: Managing day-to-day ticket fulfillment processes for a live event software platform with an accent on technical assistance for API integrations and customer support. Focus on executing fulfillment protocols, resolving order issues, and maintaining high service standards in a fast-paced, high-volume environment.

Location: 100% in-office at our Buckhead, Atlanta location

Company

hirify.global is a private equity-backed technology company providing an end-to-end software platform for the live ticketing industry, managing inventory for sports, theater, and music events.

What you will do

• Execute daily ticket fulfillment processes and protocols across primary ticketing systems.
• Process ticket orders for digital, print, and physical delivery in accordance with event requirements.
• Provide technical assistance and support to partners, travel agents, and customers via phone and email.
• Apply marketplace policies and handle claims protocols for order issues.
• Collaborate with the concierge/travel department to source and quote inventory.
• Research and resolve client issues, escalating requests when necessary to ensure satisfactory resolution.

Requirements

• Must be able to work 100% in-office in Buckhead, Atlanta.
• Must have flexibility to work nights and weekends as needed.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Strong verbal and written communication skills with a professional demeanor.
• Ability to prioritize multiple tasks and conduct thorough research to troubleshoot errors.
• Strong problem-solving and analytical capabilities.

Nice to have

• Bachelor’s degree from an accredited institution.
• Experience working in primary or secondary ticketing platforms or box office operations.