Onsite AV Service Technician

TL;DR

Onsite AV Service Technician (AV support): Provide on-site technical support for audiovisual systems at assigned client sites with an accent on preventive maintenance, fault resolution, and maintaining client relationships. Focus on supporting meetings/conferences/events, managing inventory and repair needs in ticketing systems, and producing detailed reports while coordinating with vendors/manufacturers.

Location: Washington, DC, USA

Salary: $36.83–$46.83 per hour

Company

hirify.global designs and builds audiovisual and media technology spaces and experiences for clients across industries.

What you will do

• Serve as an AV support technician on a client site.
• Assist with end-user meetings, conferences, and events.
• Perform routine preventive maintenance of AV/technical systems.
• Diagnose and resolve system/equipment faults and coordinate repair needs.
• Track and manage inventory, repair/work duties, and events in ticketing systems.
• Create summary and detailed reports and collaborate with manufacturers/vendors.

Requirements

• 1–3 years of commercial AV support experience, including video conferencing, unified communications, and collaboration platforms.
• Experience providing face-to-face client technical systems support.
• Strong client relationship management and excellent client service/communication skills.
• Ability to manage stress in high-stakes situations and work efficiently on multiple tasks.
• Detail-oriented and technically savvy.

Nice to have

• AVIXA CTS certifications.
• Biamp-related certifications.
• Crestron-related certifications.
• Networking/IT-related certifications.

Culture & Benefits

• Multiple medical plan options, including HSA & HRA company contributions.
• Dental and vision coverage; company-paid Basic Life and AD&D; short-term and long-term disability insurance; EAP.
• Generous paid time off: 3 weeks PTO plus company holidays and floating holidays.
• 401k with company match; paid maternity leave; healthcare and dependent care FSAs.
• Commuter benefits and additional voluntary benefits (e.g., critical illness, accident insurance, legal services).

Hiring process

• Apply with the required application details; interviews and evaluations are used to assess technical fit and client-service capability.