Client Success Manager

TL;DR

Client Success Manager (Smart Mobility): Managing administrative functions and customer experience initiatives for smart mobility solutions with an accent on strategic alignment and operational optimization. Focus on driving revenue targets, optimizing workflows, and delivering high-touch service to large-scale commercial and municipal clients.

Location: Remote (Florida, US)

Company

Global leader in smart mobility providing technology-enabled solutions for safe cities and smart roadways.

What you will do

• Develop and implement administrative systems and processes to streamline day-to-day operations.
• Design and execute strategies to enhance customer experience, analyzing feedback and metrics to identify trends.
• Act as the Primary Point of Contact for customers during the Operations and Maintenance phase of contracts.
• Drive AOP revenue and margin targets through strategic initiatives and cross-functional collaboration.
• Oversee the invoicing process and ensure the timely renewal of assigned contracts.
• Facilitate customer interaction with Sales and Product teams, managing client change requests.

Requirements

• Bachelor’s degree in business administration, Management, or a related field.
• Extensive experience in program management, executive administration, or a similar role.
• Strong background in enhancing customer experience and driving operational improvements.
• Working knowledge of Microsoft Office (Excel, Word, PowerBI).
• Must be based in Florida.
• Required to pass a NLETS background check.

Nice to have

• Master’s degree or MBA.

Culture & Benefits

• People-first philosophy operating with an entrepreneurial approach.
• Core values centered on integrity, accountability, and global collaboration (Do What’s Right, Lead with Grace, Win Together, Own It).
• Rapidly growing environment with a bias for action and commitment to excellence.
• Equal Opportunity Employer providing a diverse and inclusive work environment.