Customer Services Executive

Location: Manchester or Marlow, United Kingdom; hybrid working with 3 days in the office and 2 days working from home.

Company

hirify.global is a UK-listed IT infrastructure and technology solutions provider with offices nationwide.

What you will do

• Manage the customer returns process from request through completion.
• Process customer and supplier credits, reinvoices, and related financial transactions.
• Investigate and resolve customer, supplier, and billing discrepancies.
• Resolve duplicate shipments with Accounts Payable and suppliers.
• Learn internal systems and processes to advise and support sales teams.
• Act as a dedicated customer service representative for several sales teams.

Requirements

• Strong organisation and attention to detail.
• Excellent time management and multitasking skills.
• Ability to learn quickly and retain information.
• Excellent telephone manner and communication skills.
• Strong administration skills and willingness to work in a busy team environment.

Culture & Benefits

• Hybrid working: 3 days in the office and 2 days working from home.
• Flexible start and finish times.
• Flexibility around school drop-offs and pick-ups.
• Supportive, collaborative, and inclusive working environment.
• Support and adjustments available throughout the recruitment process.

Hiring process

• Applications are submitted through hirify.global's recruitment process.
• Support and reasonable adjustments are available for disability, neurodiversity, or other mitigating circumstances.