Senior Dynamics Developer (AI)

Location: Remote within the United States.

Salary: $135,000–$175,000 annually.

Company

hirify.global delivers IT services and solutions that transform government IT and improve how government agencies operate and serve citizens.

What you will do

• Enhance and operate Microsoft Dynamics CRM systems and customer portals.
• Implement user stories in collaboration with functional, testing, and development teams, while providing feedback on acceptance criteria and testing.
• Lead implementations of Call Center, IVR, Copilot Studio, Chat, Secure Messaging, and other modern Dynamics functionality.
• Use AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, Chat, and DocIntelligence.
• Support production operations through troubleshooting and problem solving.
• Mentor developers and collaborate with senior team members in an Agile Scrum environment.

Requirements

• Bachelor's degree with 12+ years of experience, or commensurate experience.
• 5 years of experience with Power Platform and Portals.
• Required experience with Call Center and IVR.
• Experience leading implementations of Call Center, IVR, and other modern Dynamics functionality and modules, including Copilot Studio, Chat, and Secure Messaging.
• Experience with C#, .NET, JavaScript, and FetchXML.
• Experience creating SDLC documentation, including design documents and implementation plans, and supporting deployments.
• Knowledge of Microsoft Dynamics and Portals, attention to detail, and a can-do attitude.
• Experience supporting operations and production troubleshooting.
• Ability to work in a collaborative, fast-paced Agile Scrum environment.
• Ability to attain and maintain PBGC Public Trust clearance.

Nice to have

• Experience with Power BI, fillable PDF reports, and RDL reports.
• Experience with GitHub and deployment pipelines.
• Certification in Azure Developer, Azure DevOps, Azure Architect, or a similar area.

Culture & Benefits

• Flexible work environment and collaborative team setting.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral Bonus Program, Internal Mobility Program, and pet insurance.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented during each interview.
• Enhanced biometric identity verification screening.
• Background check covering criminal history, education, and employment history verification.