IT Support Specialist (Junior-Mid Level)

TL;DR

IT Support Specialist (Junior-Mid Level): Providing first- and second-tier technical support for CDC Office of Advanced Molecular Detection users with an accent on system access, account provisioning, and helpdesk ticket resolution. Focus on maintaining user documentation, supporting onboarding processes, and ensuring service level agreement compliance in a federal government environment.

Location: Must be based in Atlanta, GA and able to work onsite 3 days per week

Company

hirify.global is a professional services company providing innovative solutions to federal and state agencies with a focus on public health and mission-critical programs.

What you will do

• Serve as the primary point of contact for technical support requests via the helpdesk system.
• Triage, track, and resolve Tier 1 and Tier 2 support tickets according to defined SLAs.
• Manage account provisioning, permissions, and software access requests.
• Maintain user documentation, FAQs, and knowledgebase content.
• Escalate complex technical issues to senior staff.
• Assist with user onboarding, training sessions, and system rollouts.

Requirements

• Must be based in Atlanta, GA and able to work onsite 3 days per week.
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
• 2–4 years of experience in technical support or IT helpdesk roles.
• Familiarity with Linux environments and basic networking concepts.
• Experience using ticketing and support management systems.
• Strong customer service, communication, and documentation skills.

Culture & Benefits

• People-first culture focused on integrity, excellence, and collaboration.
• Competitive compensation packages.
• Meaningful work supporting public health initiatives.
• Recognized as one of Atlanta’s Best Places to Work.