IT Support Analyst

TL;DR

IT Support Analyst: Providing technical assistance and troubleshooting for internal employees with an accent on help desk operations, ticket management, and system access. Focus on building foundational IT skills, documenting technical solutions, and delivering high-quality customer service in a remote environment.

Location: Must be based in the United States

hirify.global

A global technology organization dedicated to making the food supply chain safer and more transparent for over 30,000 customers worldwide.

What you will do

• Serve as the primary point of contact for employee technical support requests via the help desk.
• Troubleshoot and resolve common issues including password resets, login problems, and connectivity.
• Document, prioritize, and manage support tickets through to resolution.
• Escalate complex technical issues to the development team with thorough documentation.
• Deliver professional customer service while maintaining clear communication with employees.
• Contribute to the improvement of internal knowledge base articles and documentation.

Requirements

• Must be based in the United States
• Recent graduate of an Associate's, Bachelor's, technical program, or bootcamp.
• Strong passion for technology and desire to build a long-term career in IT.
• Excellent communication skills with a positive, service-oriented mindset.
• Comfortable using Microsoft applications and interest in AI-powered productivity tools.
• Reliable high-speed internet connection and a dedicated remote workspace.

Culture & Benefits

• Paid, hands-on training and ongoing professional mentorship.
• Flexible part-time schedule of approximately 32 hours per week.
• Fully remote work environment.
• Supportive team culture focused on professional development.
• Opportunity to impact a global technology organization.