Technical Customer Support Engineer (Tier 2)

TL;DR

Technical Customer Support Engineer (Tier 2): Providing real-time technical support for advanced vehicle inspection systems with an accent on troubleshooting hardware and software issues. Focus on ensuring product stability, managing incident resolution, and supporting field teams during installation and calibration.

Location: Must be based in the US (Remote with occasional on-site client meetings required).

Compensation: $36 – $43 per hour.

Company

hirify.global is a pioneer in automated vehicle inspection systems, leveraging AI and computer vision to enhance safety and reliability for global automotive partners.

What you will do

• Provide real-time technical support to Field Service Engineers and technicians.
• Troubleshoot and resolve complex hardware and software issues.
• Assist in the installation, configuration, and calibration of inspection systems.
• Monitor and maintain system functionality to ensure continuous operation.
• Prepare detailed technical documentation and incident reports.
• Act as a primary technical point of contact for clients during on-site visits.

Requirements

• 3+ years of experience in Tier II support, systems administration, or QA engineering.
• Must be able to work second shift: 2:00 pm – 10:00 pm PST.
• Proficiency with Linux, Docker, and Kubernetes.
• Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP).
• Hands-on experience with hardware setup and installation.
• Experience with cloud platforms (AWS, Azure, or GCP).

Nice to have

• Experience working in startup environments.
• Proficiency in scripting (Bash, Python).
• Experience with deployment and automation tools like Terraform and Helm.

Culture & Benefits

• Competitive medical, dental, and vision insurance.
• Company 401k match.
• 20 days of PTO plus company-paid holidays.
• Opportunities for career growth in a rapidly scaling company.
• Collaborative, diverse, and excellence-driven work environment.