IT Help Desk Technician

TL;DR

IT Help Desk Technician (IT Support): Providing first-line technical support for hardware, software, and network-related issues with an accent on user troubleshooting and asset management. Focus on diagnosing common IT failures, managing ticketing workflows, and ensuring seamless workstation setup for employees.

Location: Chesterfield, MO

Company

hirify.global is a well-established and market-leading brand serving a high-growth end market with a strong focus on positive culture building.

What you will do

• Provide first-level technical support via phone, email, and chat for employees or customers.
• Diagnose and resolve common IT issues related to hardware, software, and network connectivity.
• Document and track issues through a help desk ticketing system to ensure accurate records.
• Escalate unresolved issues to Tier 2 or Tier 3 support teams with detailed documentation.
• Perform software installation and setup on desktops, laptops, and mobile devices.
• Maintain IT asset inventory and manage onboarding for new users.

Requirements

• Strong technical troubleshooting skills for hardware and software issues.
• Basic understanding of networking concepts including TCP/IP, DNS, and DHCP.
• Familiarity with Windows operating systems and Microsoft Office Suite.
• Excellent verbal and written communication skills for explaining technical concepts to non-technical users.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Nice to have

• Knowledge of FreshService ticketing systems.
• Experience with SCCM and/or Intune.

Culture & Benefits

• Opportunity to gain valuable experience and visibility to Executive leadership.
• Work within a well-established and market-leading brand.
• Collaborative environment focused on positive culture building.
• Dynamic role within an organization in considerable growth mode.