Clinical Operations Specialist (LPN) (Healthcare)

TL;DR

Clinical Operations Specialist (LPN) (Healthcare): Supporting virtual clinics by optimizing clinical workflows and managing patient experiences with an accent on EHR mastery and lab results analysis. Focus on collaborating with vendors, resolving escalated patient issues, and ensuring efficient care delivery.

Location: Remote (Must have an active FL license and compact license)

Compensation: $60,000 - $70,000 USD

Company

hirify.global is an AI-powered virtual care engine that partners with leading health systems to modernize primary virtual care clinics.

What you will do

• Optimize and develop clinical workflows to enhance both clinician and patient experiences.
• Master EHR systems and internal tools to create high-quality clinical processes.
• Monitor and analyze incoming lab results daily, following escalation procedures.
• Collaborate with external vendors and suppliers to enable lab and imaging services.
• Handle patient, clinician, lab, and pharmacy calls via the clinic phone.
• Coordinate with pharmacy, insurance, and enterprise partners to resolve escalated issues.

Requirements

• Licensed Practical Nurse (LPN) with an active FL license and compact license.
• Ability to work the required shift of Monday-Friday, 9:00a-5:00p ET.
• At least 5 years of experience in healthcare operations.
• Proven experience in telemedicine.
• Willingness to work a flexible schedule and handle on-call shifts.
• Ability to thrive in a highly ambiguous, fast-paced environment.

Nice to have

• Experience with Epic EMR.

Culture & Benefits

• Competitive health, dental, and vision insurance options.
• 401k benefit.
• 18 vacation days, 5 sick days, and 2 personal days.
• Paid parental leave and 9 company holidays.
• Monthly social committees for company events.