Strategic Account Director (Automotive SaaS)

TL;DR

Strategic Account Director (Automotive SaaS): Managing high-value automotive dealer portfolios focusing on retention, renewal, and expansion of existing business with an accent on upsell growth and multi-solution adoption. Focus on aligning DMS, CRM, and Marketing solutions to dealership business objectives and driving measurable ROI for executive leadership.

Location: Virtual US (60–75% travel required)

Company

hirify.global provides a comprehensive suite of automotive solutions, including DMS, CRM, and marketing tools, to optimize dealership operations and profitability.

What you will do

• Own executive-level relationships with Dealer Principals, General Managers, and OEM field representatives.
• Lead renewal strategies, negotiations, and execution to ensure high retention and contract continuity.
• Drive expansion revenue by identifying whitespace opportunities and promoting multi-solution adoption.
• Develop and maintain annual and quarterly strategic account plans aligned with dealer business goals.
• Collaborate with Product SMEs and Performance Managers to ensure deep adoption of the solution portfolio.
• Monitor customer health metrics (NPS/CSAT) and lead corrective action plans to mitigate churn risk.

Requirements

• Must be based in the United States.
• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
• Proven success managing strategic or enterprise-level accounts with retention and expansion responsibilities.
• Deep understanding of dealership operations across fixed ops, variable ops, CRM, and marketing.
• Strong executive communication, negotiation, and presentation skills.
• Availability to travel 60–75% of the time based on customer engagement needs.

Nice to have

• Experience with automotive marketing platforms.
• Prior dealership leadership experience (BDC, service lane, sales management, or digital marketing).
• Familiarity with OEM standards, compliance requirements, and certification programs.
• Experience using structured account planning frameworks and customer health models.

Culture & Benefits

• Full-time corporate employment.
• Role as a trusted advisor to high-level automotive executives.
• Opportunity to lead cross-functional efforts across Customer Success, Product, and Support teams.
• Focus on value-based outcomes and long-term strategic partnerships.