Customer Advocacy Intern (SaaS)

TL;DR

Customer Advocacy Intern (SaaS): Supporting the development and scaling of customer marketing programs and storytelling for a high-growth network security company with an accent on customer reference management and content creation. Focus on building high-quality customer stories, managing reference pipelines, and leveraging AI tools to drive operational efficiency.

Location: Must be based in San Francisco, CA (working from the office 3-5 days a week)

Salary: Estimated $27 per hour

Company

A global leader in network security and performance, dedicated to building a better, faster, and more secure Internet.

What you will do

• Collaborate with global teams to create customer stories and scale advocacy programs.
• Support the fulfillment of sales 1:1 and RFP requests for customer references using specialized tools.
• Manage and track customer reference requests across events, campaigns, product, and PR teams.
• Qualify and maintain a targeted pipeline of strategic customer relationships.
• Contribute to the development of world-class customer story content and promotion.
• Assist in coordinating customer advisory boards and councils.

Requirements

• Currently pursuing a degree in Journalism, English, Marketing, Communications, Business, or a related field.
• Available for a full-time 12-week internship (Sep-Dec).
• Ability to work from the San Francisco office 3-5 days a week.
• A strong portfolio showcasing writing samples (blog posts, articles, essays).
• Strong project management, research, and collaboration skills.
• Ability to write clearly and concisely for various digital platforms.

Nice to have

• A passion for technology and its impact on the internet.

Culture & Benefits

• Mission-driven environment focused on protecting the free and open Internet.
• Culture of iteration and AI-native curiosity to ship solutions faster.
• Collaborative environment where improvements are shared across the team.
• Opportunity to work at a highly innovative company recognized for its strong culture.