Customer Marketing Manager

TL;DR

Customer Marketing Manager (SaaS/AI): Owning and driving the strategy for Customer Advisory Boards (CABs) to foster advocacy and strategic alignment with top-tier accounts. Focus on managing high-touch executive relationships, synthesizing customer feedback into product roadmaps, and delivering measurable impact across cross-functional GTM teams.

Location: Hybrid role requiring presence in Bellevue, WA; Chicago, IL; or San Francisco, CA.

Salary: $123,000 – $189,000 USD (range varies by location).

Company

Okta is a leading identity and access management provider, building neutral infrastructure to secure digital identities in the era of AI.

What you will do

• Own the end-to-end CAB program, including charter, membership, meeting cadence, and action-item follow-through.
• Design strategic meeting agendas in partnership with Product Management and Product Marketing.
• Serve as the primary point of contact for CAB members and their executive assistants.
• Synthesize customer feedback and route it to internal owners to shape the product roadmap.
• Report on program health, engagement metrics, and KPIs to Marketing and Sales leadership.
• Partner cross-functionally to identify top customer voices and champion their success stories.

Requirements

• 7+ years of experience in B2B tech marketing, specifically in customer marketing or executive-level program management.
• Exceptional communication skills with the maturity to interface directly with C-suite executives.
• Strong project management skills with a focus on detail and execution in a fast-paced environment.
• Proven ability to build and cultivate critical customer relationships.
• Analytical proficiency in tracking and reporting on program KPIs.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company contributions.
• Flexible spending accounts (FSA).
• Paid time off (PTO) and parental leave.
• Immersive in-person onboarding experience to foster connection and mission alignment.