Senior IT Administrator

TL;DR

Senior IT Administrator (IT Support/Endpoint Management): Provision and support corporate end-user endpoints and accounts, manage joiner/mover/leaver workflows, and deliver Tier 1–Tier 2 IT support via Jira Service Management with an accent on macOS/Windows device lifecycle, identity and access administration, and meeting SLAs in a security-conscious, remote-first environment. Focus on integrating newly acquired teams into hirify.global IT standards and maintaining accurate asset records in the CMDB while supporting UK/EU business hours coverage.

Location: United Kingdom

Salary: £55,000

Company

hirify.global protects critical infrastructure systems with xOT cybersecurity, combining technology, threat intelligence, and expert services.

What you will do

• Provision new-hire accounts, equipment, and access; complete onboarding checklists across identity, endpoints, and SaaS.
• Run access revocation and account deactivation for leavers; coordinate equipment recovery and maintain accurate records in the CMDB.
• Deploy and manage macOS and Windows laptops (including developer-spec devices), handling imaging/enrollment, upgrades, replacements, and reassignments.
• Administer and troubleshoot endpoint enrollment and policies; manage applications across the SaaS estate.
• Own incidents and service requests in Jira Service Management (hardware, OS, M365, connectivity, peripherals, conferencing) and resolve/escalate to meet SLAs.
• Provide EMEA coverage during UK/EU business hours and support global IT projects and M&A integrations.

Requirements

• 5+ years of hands-on experience in IT support, service desk, or systems administration in a corporate end-user environment.
• Hands-on endpoint management experience with Microsoft Intune and Jamf (Apple Business Manager is a strong plus).
• Working knowledge of Microsoft 365 and Atlassian environments.
• Experience running joiner/mover/leaver processes, including account provisioning and access revocation.
• Comfort working with an ITSM/ticketing tool (Jira Service Management preferred) and meeting SLAs.
• Clear written and verbal English; awareness of GDPR/UK data-protection obligations when handling personal and device data.

Nice to have

• Experience supporting Arabic-speaking users/regions (MENA) and related logistics or offices.
• Experience with zero-trust and privileged access tooling.
• Experience in fast-growing or M&A-active globally distributed companies.

Culture & Benefits

• Remote-first, mission-driven team with follow-the-sun coverage across North America, Europe, the Middle East, and APAC.
• Comprehensive benefits plan and competitive equity package.
• Hands-on role in a fast-moving, security-conscious environment.
• Background check required as a condition of employment.

Hiring process

• Background check as part of the employment process.