Service Desk Engineer

TL;DR

Service Desk Engineer (IT Support): Providing first and second-line technical support for internal business operations with an accent on Microsoft ecosystem management and infrastructure troubleshooting. Focus on resolving hardware and software issues, automating services, and improving internal IT processes.

Location: Hybrid (Cambridge, UK) - 3 days per week in office

Salary: £35,000–£40,000

Company

hirify.global builds solutions that help data professionals securely manage the data and databases that their organisations depend on.

What you will do

• Act as the first point of contact for business-wide IT issues, focusing on first-touch resolution.
• Troubleshoot and resolve issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment.
• Identify recurring technical themes and propose process improvements to the Technical Operations team.
• Contribute to infrastructure projects and manage new starter onboarding.
• Maintain accurate asset records and support documentation.

Requirements

• Experience in a similar IT support role with strong analytical and problem-solving skills.
• Proficiency in supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory.
• Familiarity with ITSM platforms such as Halo, Zendesk, or similar.
• Strong communication skills to explain technical concepts to non-technical colleagues.
• Must be based in or able to commute to the Cambridge office 3 days per week.

Culture & Benefits

• Flexible-hybrid working model combining home and office work.
• Monthly wellbeing allowance and generous paid time off.
• Genuine investment in learning, development, and career progression.
• Private health insurance.

Hiring process

• Initial conversation to learn about your skills and introduction to hirify.global.
• Skills alignment interview with future teammates, potentially including a technical assessment.
• Values alignment interview to ensure mutual fit.