Scaled Customer Success Manager (AI)

TL;DR

Scaled Customer Success Manager (AI): Building the foundation for how thousands of customers succeed with an accent on scalable systems, customer programs, and product expertise. Focus on designing repeatable onboarding playbooks, driving product adoption, and improving retention through data-driven lifecycle programs.

Location: On-site in San Francisco, CA

Compensation: OTE $145K – $180K + Equity

Company

hirify.global is an AI startup pioneering new model architectures (State Space Models) to create efficient, large-scale foundation models that interact with the world like humans.

What you will do

• Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers.
• Build repeatable onboarding, education, and lifecycle programs that scale to thousands of users.
• Monitor customer health and usage signals to identify risks early and proactively improve retention.
• Partner with Sales to identify expansion opportunities driven by product adoption.
• Collaborate with Product and Engineering to integrate customer feedback into the roadmap.
• Optimize Customer Success operations using automation and AI tools.

Requirements

• 3–6 years of experience in Customer Success, Account Management, or Solutions Consulting at a high-growth B2B SaaS company.
• Experience managing a scaled portfolio of customers while maintaining strong outcomes.
• Data-driven mindset with proficiency in using product usage data and CRM insights.
• Excellent written and verbal communication skills for both technical and non-technical audiences.
• High ownership and comfort operating in ambiguous, fast-paced environments.
• Must be based in or able to work on-site in San Francisco, CA.

Nice to have

• Experience with developer tools, APIs, AI products, or infrastructure software.
• Experience supporting technical buyers such as engineers or product teams.
• Background in building customer education programs or self-service onboarding experiences.

Culture & Benefits

• Fully covered medical, dental, and vision insurance for employees and their families.
• Competitive equity package and 401(k) plan.
• Flexible PTO and a monthly commuter allowance.
• Daily provided lunch, dinner, and snacks in the office.
• Inclusive culture focused on execution speed and mutual support.