Director, Product Management (AI)

TL;DR

Director, Product Management (AI): Leading the evolution of outbound engagement capabilities through AI-driven orchestration and agentic virtual agents with an accent on transforming traditional communications into intelligent omni-channel customer journeys. Focus on defining the product strategy for AI-powered proactive engagement across voice and digital channels to drive enterprise value and ARR growth.

Location: Virtual Office (United Kingdom)

Company

hirify.global is an AI-powered experience orchestration platform empowering over 8,000 organizations to create better customer and employee experiences.

What you will do

• Define and drive the multi-year strategy for outbound engagement platforms across voice, SMS, email, and emerging digital channels.
• Lead the evolution of outbound solutions to incorporate agentic AI and virtual agents for proactive customer engagement and workflow automation.
• Expand platform capabilities into new business domains including sales engagement, marketing outreach, and customer retention.
• Collaborate with Engineering, Data Science, and GTM teams to deliver scalable, cloud-native platform capabilities.
• Establish governance for AI-driven outbound engagement, focusing on compliance, trust, explainability, and operational controls.

Requirements

• 10+ years of product management or product leadership experience in enterprise software, cloud platforms, or communications platforms.
• Experience leading large-scale outbound engagement, campaign management, or customer interaction platforms.
• Strong understanding of AI, automation, conversational AI, virtual agents, and orchestration technologies.
• Proven track record of delivering enterprise SaaS or cloud-native platform capabilities.
• Must be based in the United Kingdom.

Nice to have

• Experience with CCaaS, CPaaS, outbound dialing, or marketing automation platforms.
• Understanding of AI operational governance, including model cost management and trust and safety.
• Background in regulated outbound communications environments.

Culture & Benefits

• Flexible-first culture with a global team of nearly 7,000 employees.
• Growth opportunities through mentorship, learning programs, and leadership development.
• Well-being resources and regionally tailored programs for employees and their families.
• Paid volunteer time and August Free Fridays.

Hiring process

• Initial application review by the Talent Acquisition and hiring teams.
• Introductory Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (maximum of five interviews total).