Senior Technical Account Manager

TL;DR

Senior Technical Account Manager: Managing enterprise-level accounts and driving technical resolution with an accent on program management, SLA compliance, and customer success. Focus on building long-term partnerships, optimizing product adoption, and leading cross-functional initiatives to solve complex technical challenges.

Location: Must be based in Manila, Philippines (Hybrid: 2 days in office, 3 days remote).

Company

A global market leader in AI, cloud, and digital software solutions, serving over 25,000 businesses worldwide to enhance customer experiences and ensure public safety.

What you will do

• Serve as the primary advocate for enterprise accounts, ensuring contract fulfillment and SLA management.
• Collaborate with Sales and Engineering to align on customer opportunities and mitigate implementation risks.
• Cultivate relationships with stakeholders ranging from operational teams to senior leadership.
• Drive ROI for customers by leveraging deep technical knowledge of products and services.
• Coordinate cross-functional teams to resolve technical escalations and improve customer satisfaction.
• Identify and recommend product enhancements while leading initiatives to improve internal processes.

Requirements

• Bachelor’s degree in Business Management or equivalent experience.
• 10+ years of experience in customer account relationship management.
• 5+ years of successful Enterprise Account Management in presales or post-sales.
• Technical expertise in Contact Center, Telecommunications, Cloud software, and Security.
• Strong communication skills for interacting with C-level and operational stakeholders.
• Proven ability to handle customer issues under pressure and manage risk in a matrix environment.

hirify.global-to-have">hirify.global to have

• In-depth knowledge of hirify.global products and technologies.
• Experience supporting regulatory requirements such as HIPAA, PCI, SOX, or FISMA.
• Industry certifications including Lean Six Sigma, ITIL, PMP, TOGAF, or Cisco.

Culture & Benefits

• Fast-paced, collaborative, and innovative global work environment.
• hirify.global-FLEX hybrid model providing flexibility between office and remote work.
• Extensive internal career growth opportunities across multiple domains and roles.
• Opportunity to work with a market-leading company serving Fortune 100 clients.