Head Of Client Delivery (AI)

TL;DR

Head of Client Delivery (AI/SaaS): Leading the post-sales client lifecycle from onboarding to expansion for AI-driven solutions with an accent on implementation quality and long-term client success. Focus on building scalable delivery frameworks, managing executive stakeholders, and optimizing AI workflow adoption.

Location: Remote (Philippines). Working Hours: U.S. Business Hours

Company

A high-growth AI technology company specializing in AI-driven business solutions and workflow automation.

What you will do

• Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, and expansion.
• Develop structured onboarding plans, implementation roadmaps, and adoption strategies to drive measurable business value.
• Act as the executive owner for client satisfaction and manage complex escalations for high-value accounts.
• Collaborate with Sales, Product, and Engineering to translate business objectives into scalable technical execution plans.
• Build and continuously improve onboarding playbooks and delivery workflows to ensure operational excellence.
• Monitor and optimize key metrics including time-to-value, product adoption, and long-term account health.

Requirements

• Senior-level experience in Client Success, Solutions Engineering, Technical Account Management, or Implementation Leadership.
• Proven success managing enterprise or high-value client relationships and leading complex post-sales programs.
• Strong understanding of modern GTM technology stacks, workflow automation, and AI-enabled business processes.
• Excellent stakeholder management and executive communication skills.
• Must be based in the Philippines.
• Ability to work U.S. Business Hours.

Nice to have

• Hands-on experience with AI tools such as ChatGPT, Claude, Clay, or other AI automation platforms.
• Experience scaling professional services or customer success teams within AI startups or SaaS companies.
• Background in CRM implementations and technical system integrations.

Culture & Benefits

• Fully remote work environment.
• Opportunity to lead delivery for cutting-edge AI solutions in a high-growth environment.
• High leadership visibility and direct partnership with executive teams.
• Clear career progression paths toward VP or C-level roles (e.g., Chief Customer Officer).

Hiring process

• Initial phone screen.
• Spark Hire intro video (3–5 minutes).
• Strategic Client Delivery Assessment.
• Interview with the leadership team.