Sr. Client Success Manager (Advertising)

TL;DR

Sr. Client Success Manager (Advertising): Managing strategic relationships with advertising clients to drive retention, satisfaction, and account growth with an accent on campaign performance analysis and cross-functional collaboration. Focus on optimizing ad campaign ROI, identifying upsell opportunities, and representing client needs within product development cycles.

Location: Remote (US)

Salary: $125,000–$160,000 (OTE)

Company

hirify.global is a leading health and wellness platform providing intuitive nutrition and fitness tracking tools to millions of users worldwide.

What you will do

• Develop and maintain long-term strategic relationships with advertising clients.
• Partner with internal creative and media teams to ensure accurate campaign execution.
• Lead client onboarding and provide training on advertising solutions.
• Identify and pitch upsell or cross-sell opportunities to drive account growth.
• Deliver performance reports and translate data into actionable strategic recommendations.
• Represent the voice of the client internally to influence product and service improvements.

Requirements

• Bachelor's degree in Marketing, Advertising, or related field.
• 6-8+ years of experience in client success or account management within the advertising industry.
• Strong understanding of digital advertising formats including programmatic, social, and display.
• Proficiency in CRM and project management tools like Salesforce and Asana.
• Ability to interpret campaign performance data and attribution models.
• Must be based in the United States.

Nice to have

• Experience working at an advertising agency or media company.
• Familiarity with Google Ads, Meta Ads, or DSPs.
• Experience managing Fortune 500 client accounts.

Culture & Benefits

• Comprehensive benefits including health, dental, vision, and 401(k) with employer match.
• Flexible work environment with a responsible time-off policy.
• Monthly wellness allowance and dedicated mental health days.
• Paid maternity and paternity leave with fertility-related assistance.
• Mentorship program and access to a virtual learning and development library.
• Annual company-wide gatherings and opportunities for in-person team connections.