Transport And Logistics Executive

TL;DR

Transport And Logistics Executive (Logistics): Ensuring smooth vehicle collections and deliveries by resolving issues, escalating recurring problems, and coordinating transport requests with partners. Focus on end-to-end transport claims processing, invoice review and anomaly detection, and handling customer complaints with an analytical, detail-oriented approach.

Location: Brighton

Salary: £26,000

Company

hirify.global is the UK’s used car marketplace with an online-only platform connecting private sellers and verified dealers.

What you will do

• Act as the first point of contact for collection and delivery issues, proactively finding solutions to keep transport service hassle-free.
• Escalate recurring issues to the line manager and Transport Operations team, tracking progress to improve service levels.
• Process new transport requests and ensure timely bookings for all collections and deliveries.
• Coordinate with transport partners to maintain prompt and efficient communication.
• Manage the end-to-end hirify.global-owned transport claims process with an unbiased, analytical approach.
• Review and approve invoices, querying anomalies with transport providers and handling customer complaints effectively.

Requirements

• Excellent verbal and written communication skills with a professional telephone manner.
• Strong attention to detail and high organisation, with a proven ability to prioritise tasks.
• Proactive problem-solving skills, including the ability to think outside the box and implement preventative measures.
• Strong administrative skills and experience using Google Sheets.
• Comfort handling escalated issues independently.
• Experience in claims or planning/logistics is required.

Culture & Benefits

• On-site role in Brighton with a Monday–Friday shift pattern (9:00–17:30) and flexibility to work 8:00–16:30 when required.
• Fast-paced, customer-centric environment with close collaboration across internal and external stakeholders.
• Opportunity to contribute to process improvements and defined project work.
• Interview stages include an intro call and a hiring manager interview with a skills assessment.