Operations Support Manager (Logistics)

TL;DR

Operations Support Manager (Logistics): Developing and supporting partner fulfillment centers to ensure operational standards and performance metrics are met with an accent on 3PL partner enablement, systems training, and process optimization. Focus on onboarding new partner sites, troubleshooting operational bottlenecks, and driving KPI/SLA achievement for merchants.

Location: Must be based in Waddinxveen, Netherlands (up to 90% on-site)

Company

Leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants.

What you will do

• Coach and train 3PL partners on hirify.global’s dashboard and operational standards.
• Troubleshoot onboarding issues and drive adoption of WMS features and SOPs.
• Oversee inbound operations and Value Added Service (VAS) execution.
• Manage KPIs and SLAs to ensure a high-quality merchant experience.
• Collaborate with internal teams (Merchant Care, Control Tower) to resolve escalations.
• Support the National Ops Manager in scaling kitting solutions and efficiency initiatives.

Requirements

• 4-6 years of experience in operations or e-commerce fulfillment.
• Advanced understanding of inbound or outbound fulfillment processes.
• Ability to be on-site up to 90% of the time, including weekends and nights if necessary.
• Must have access to a vehicle for travel between locations.
• Intermediate proficiency in Microsoft Excel.

Culture & Benefits

• High-performance culture driven by ownership and accountability.
• Accessible leadership and a culture of mutual respect and transparency.
• Access to best-in-class AI and productivity tools from Day 1.
• Focus on continuous learning and professional growth.