Senior Customer Experience Expert (AI)

TL;DR

Senior Customer Experience Expert (AI): Designing exceptional end-to-end customer journeys and implementing AI-driven workflows to automate research and analysis with an accent on agentic AI systems and CX strategy. Focus on building deterministic AI workflows for persona generation and journey analysis to drive business growth.

Location: Poland, Croatia, and Ukraine

Company

hirify.global is a custom software development company providing a full range of software engineering services as an innovation partner since 1991.

What you will do

• Lead omnichannel CX initiatives and strategies aligned with business goals across all touchpoints
• Build and run deterministic AI-powered workflows using frameworks like BMAD or Superpowers to automate research synthesis and persona generation
• Apply advanced research methods, journey mapping, and predictive analytics to optimize customer behavior
• Facilitate stakeholder workshops to co-create user-centered concepts and innovative solutions
• Analyze metrics and Voice of Customer feedback to identify growth opportunities and improve experiences
• Advocate for accessibility to ensure products meet recognized inclusive standards

Requirements

• 3+ years of experience designing complex customer experience solutions across multiple touchpoints
• Proven track record of building and shipping reliable agentic AI workflows integrated into design and research processes
• Deep understanding of AI model failure modes and how to achieve repeatable, deterministic output
• Advanced proficiency in customer research methodologies and predictive analytics
• Experience facilitating leadership and conducting practical trainings in CX Design
• Experience working with both large corporate clients and medium-sized businesses

Culture & Benefits

• Close cooperation with clients and challenging technical tasks
• Opportunities for professional competence development
• Ability to influence the project's technology stack
• Collaborative environment with a team of experienced professionals
• Dynamic workplace with a low level of bureaucracy