Senior Customer Experience Expert (AI)

Location: Poland, Croatia, or Ukraine

Company

hirify.global is a custom software development company providing product development, QA, R&D, design, technology consulting, and dedicated team services.

What you will do

• Lead CX initiatives and projects with cross-functional teams from launch through ongoing optimization.
• Develop omnichannel CX strategies aligned with business goals across customer touchpoints and channels.
• Build and operate reliable, deterministic AI workflows for research synthesis, persona and scenario generation, journey analysis, and reporting.
• Apply customer research, journey mapping, predictive analytics, feedback, and customer metrics to identify improvement and growth opportunities.
• Facilitate stakeholder workshops, lead conceptual design, and turn research insights into user-centered solutions.
• Present CX recommendations and advocate for accessibility and inclusive products and services.

Requirements

• 3+ years of experience designing complex customer experience solutions across multiple touchpoints.
• Proven experience building and using multiple reliable agentic AI workflows in design and research processes.
• Hands-on experience with agentic or spec-driven AI frameworks such as BMAD, Superpowers, or equivalents.
• Strong CX strategy, customer research, journey mapping, predictive analytics, customer modelling, and Voice of Customer experience.
• Experience working with large corporate clients and medium-size businesses, including practical training and leadership facilitation.
• Excellent communication, storytelling, stakeholder influence, and organizational change skills.

Culture & Benefits

• Close cooperation with customers and challenging assignments.
• Competence development opportunities.
• Ability to influence project technologies.
• Work with a team of professionals in a dynamic environment with low bureaucracy.