Customer Engineer (Retail/Hospitality)

TL;DR

Customer Engineer (Retail/Hospitality Hardware): Performing installation, maintenance, and repairs of POS systems, kiosks, and PCs within a designated territory with an accent on hardware troubleshooting and customer satisfaction. Focus on resolving technical incidents within SLAs, managing asset inventories, and ensuring operational continuity for retail and dining clients.

Location: Must be based in Ireland (ROI)

Company

A global platform-powered leader in unified commerce for shopping and dining, serving customers in over 35 countries.

What you will do

• Install, maintain, and repair retail and hospitality equipment, including POS systems, kiosks, and workstations.
• Own customer incidents from report to resolution in compliance with Service Level Agreements (SLAs).
• Manage site preparation, including cabling, equipment staging, and modular replacements.
• Develop and maintain strong working relationships with local customer accounts.
• Perform periodic preventative maintenance and diagnose hardware faults at the module level.
• Track and manage NCR assets, tools, and parts inventory for efficient service delivery.

Requirements

• High School Award in Mathematics and English or equivalent.
• Proficiency with Microsoft Office suite and modern Windows operating systems.
• Strong mechanical and electrical aptitude with good problem-solving skills.
• Ability to work a flexible schedule, including nights, weekends, overtime, and on-call shifts.
• Physical ability to carry tool kits (1-15 kg) and perform tasks involving bending, squatting, and standing for prolonged periods.
• Excellent interpersonal and customer relationship skills.

Nice to have

• Previous experience with NCR or similar retail/hospitality hardware.
• A+ Certification or a degree from a Polytechnic in Electronics and Communications Engineering.

Culture & Benefits

• Inclusive global work environment committed to equal employment opportunity.
• Opportunities for professional growth based on performance.
• Collaborative team culture focused on cooperative effort and integrity.