HR Operations Associate (Financial Services)

TL;DR

HR Operations Associate (HR Operations): Managing the end-to-end employee lifecycle and operational HR services for a leading investment platform with an accent on process efficiency and employee experience. Focus on streamlining onboarding, resolving complex HR queries, and ensuring regulatory compliance.

Location: Hybrid (Bristol, UK) — 3 days per week in office. No employment sponsorship provided.

Company

The UK's number 1 investment platform for private investors, helping clients save time, tax, and money on investments for over 40 years.

What you will do

• Manage and resolve HR case queue inquiries via Teams, email, and Workday Help.
• Advise managers on the application and interpretation of HR policies and procedures.
• Coordinate onboarding activities, including preparing offer documentation and reference checks.
• Identify and implement process improvements to enhance HR service delivery and efficiency.
• Ensure full compliance with employment regulations and legislation across all operational activities.
• Support the HR Advisory team with administrative tasks and note-taking.

Requirements

• Proven experience in a fast-paced HR administration role.
• Must be based in the UK (employment sponsorship is not available).
• Strong interpersonal skills and the ability to manage stakeholders at all levels.
• Exceptional attention to detail and a commitment to accuracy.

Nice to have

• CIPD qualification.
• Previous experience within the financial services industry.

Culture & Benefits

• Flexible hybrid working arrangement (3 days in office).
• Pension scheme with up to 11% employer contribution.
• Private medical insurance and comprehensive health care cash plans.
• 25 days holiday plus bank holidays and an additional Christmas closure.
• Wellhub access and confidential mental health support via Help@hand.
• On-site barista and deli with subsidized refreshments.

Hiring process

• Two-stage interview process.
• Assessments focus on competency and technical HR questions.