Technical Support Engineer, Deployment and Monitoring (Java/Kubernetes)

TL;DR

Technical Support Engineer (Cloud/DevOps): Providing high-level technical support and advice on hirify.global’ products with an accent on deployment and monitoring. Focus on resolving critical severity 1 issues, analyzing logs and core files, and collaborating with Engineering to drive technical solutions.

Company

hirify.global is a global technology leader providing innovative software products and applications for business process management and automation.

What you will do

• Provide direct technical support to senior-level customers and partners via telephone, email, and electronic channels.
• Manage and resolve critical Severity 1 situations and high-priority technical issues.
• Analyze log and core files to identify common trends and underlying product problems.
• Collaborate with Engineering and Product Management to resolve deep technical issues and provide quality feedback.
• Document troubleshooting steps and best practices to aid case investigations and improve documentation.
• Advise clients on optimal configuration and best practices to achieve the best results with Pega products.

Requirements

• Minimum 3 years of experience in product support, development, or troubleshooting.
• Proficiency in Java/J2EE stack, including OOPS, Multithreading, Exception Handling, and Collections.
• Strong knowledge of Docker and Kubernetes (CKAD certification is a plus).
• Experience with RDBMS, preferably PostgreSQL or Oracle.
• Hands-on experience with Cloud technologies (AWS, GCP, or Azure) and CI/CD tools like Jenkins.
• Effective oral and written communication skills with the ability to remain poised under pressure.

Culture & Benefits

• Continuous learning and professional development opportunities.
• Innovative, inclusive, and agile work environment.
• Competitive global benefits program including pay, bonus incentives, and employee equity.
• Opportunity to work with modern cloud-native technologies such as Microservices and Serverless.