Customer Service Representative (Salesforce)

Location: Greystanes, NSW, Australia; hybrid schedule with 3 days in the Greystanes office and 2 days from home

Company

hirify.global operates a service support function coordinating customer requests and nationwide field technician jobs.

What you will do

• Answer incoming calls and respond to emails through the hirify.global service line.
• Create, allocate, update, and close service jobs in Salesforce for field technicians.
• Monitor service calls, open jobs, contract reports, and the call system.
• Maintain accurate customer database information and capture relevant job details.
• Follow up on job progress and report status to customers.
• Provide key metric and service activity reports for customers.

Requirements

• Experience in a customer service role.
• Strong relationship-building and stakeholder communication skills.
• Good understanding of the Microsoft Office suite.
• Ability to think quickly, learn rapidly, and work collaboratively in a fast-paced environment.
• Full-time availability for the hybrid schedule in Greystanes, NSW.

Nice to have

• Call centre experience.
• Experience using Salesforce.

Culture & Benefits

• Flexible hybrid working arrangement.
• Comprehensive pay and benefits package based on skills, experience, qualifications, and location.
• Potential eligibility for annual bonuses and incentives depending on role and location.
• Potential health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and local statutory benefits.
• Compensation details will be discussed during the recruitment process.