Customer Service Agent

Location: Darwin, Northern Territory, Australia; on-site facility-based role. Working schedule: Monday–Friday, 7:00am–3:00pm.

Company

Data centre services company designing, building, and operating high-tech, energy-efficient data centres across Australia and Asia.

What you will do

• Greet customers and visitors and provide professional first-point support at the facility.
• Respond to customer requests by phone, email, in person, and through ticketing systems.
• Coordinate deliveries, customer activities, company events, and visitor site inductions.
• Maintain accurate induction documentation and audit and replenish critical facility stock.
• Provide first-level issue resolution and escalate incidents to the appropriate resolver teams.
• Coordinate with internal teams across Australia to deliver consistent customer service.

Requirements

• At least two years of customer service experience preferred.
• Excellent telephone and face-to-face customer service, interpersonal, and written communication skills.
• Professional presentation, strong time management, multitasking ability, and attention to detail.
• Ability to work independently, proactively, and accurately in a methodical environment.
• Computer proficiency, including Microsoft Office Suite; experience with ticketing or service management systems is desirable.
• Must be an Australian citizen and eligible for NV1 security clearance.

Culture & Benefits

• Work in a fast-growing, future-focused technology company supporting digital infrastructure and AI in Australia.
• Collaborative, inclusive, and values-driven working environment.
• Career development and progression opportunities as the company expands.
• Opportunity to support world leaders in data centre and digital infrastructure services.