Customer Service Representative (Healthcare)

Location: Old Toongabbie, New South Wales, Australia; hybrid arrangement with 3 days in the office and 2 days from home

Company

hirify.global is a healthcare company focused on improving healthcare delivery and saving and sustaining lives.

What you will do

• Respond to customer and home-patient enquiries by telephone, electronically, and face to face.
• Process orders accurately in line with terms of sale, compliance requirements, stocktake schedules, and delivery lead times.
• Provide information about product availability, pricing, services, and product complaints.
• Investigate and resolve customer complaints by collecting and evaluating relevant information.
• Organize product returns, complete customer credits, and raise adverse event and product complaint reports.
• Protect patient privacy while coordinating with customer care, commercial, planning, and warehouse functions.

Requirements

• 1–3 years of customer service experience.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to make quick decisions, work efficiently, and handle information from multiple sources.
• Experience providing technical support in customer service is desirable.

Nice to have

• Experience with CRM systems such as Salesforce or JDE.
• Cross-functional experience in commercial, planning, or warehouse operations.

Culture & Benefits

• Hybrid work arrangement with three office days and two home-working days.
• Work in a culture built around courage, trust, collaboration, ownership, and accountability.
• Equal employment opportunity and reasonable accommodation support are provided.