Supplier Success Professional (B2B Customer Support)

Location: Hybrid role in the Newcastle office, with office attendance Tuesday–Thursday and work from home Monday and Friday. Candidates must currently live within commuting distance of Newcastle and have full working rights in Australia without current or future sponsorship.

Salary: AUD 29.45–30.00 per hour, depending on experience.

Company

hirify.global operates a global platform for contractor and supplier compliance, prequalification, safety, and performance benchmarking.

What you will do

• Provide customer support by phone, email, and chat, resolving issues and prioritizing customer needs.
• Research problems, clarify requirements, and provide effective solutions or alternatives.
• Verify regulatory documents and record customer interactions in Service Cloud (SFDC).
• Follow up with customers, escalate complaints, and coordinate additional assistance.
• Analyze and report product malfunctions by testing scenarios and documenting technical issues.
• Share customer feedback, feature requests, and workarounds with Product, Sales, Marketing, and other internal teams.

Requirements

• Customer Support Specialist or similar customer service experience.
• Excellent written and verbal communication, active listening, and interpersonal skills.
• Ability to analyze problems, solve issues, and maintain attention to detail and accuracy.
• Working knowledge of PCs, Windows, and related applications; IT industry experience is an advantage.
• Ability to learn online software systems, adapt to new information, and remain patient under stress.
• Full working rights in Australia without current or future visa sponsorship.

Culture & Benefits

• Full-time, entry-level opportunity suitable for an early-career professional.
• Hybrid schedule with three office days and two work-from-home days.
• Performance measured through customer satisfaction, quality, productivity, attendance, and case volumes.
• Opportunities to attend training, meetings, and seminars.
• Opportunity to assist with training junior Customer Support Representatives.